We have a zero-tolerance policy for the sending of unsolicited emails containing ClickMagick Tracking Links or Rotator Links, or any other link that redirects through a ClickMagick Tracking Link or Rotator Link.


What if I’ve been directed to this page because I received a spam complaint?

If you’re using confirmed double opt-in, there is no issue at all. Simply provide us with proof of a confirmed opt-in as detailed below and we will take care of the spam complaint on your behalf.

This is the only way to prove you have permission to email someone, so if you aren’t doing this and you generate complaints you are considered a “high risk” emailer by all mainstream apps and Internet Service Providers ...

And unfortunately we can no longer allow you to use any link that redirects through ClickMagick in your emails. We have no way to defend against any future spam complaints and that puts our business at risk.

In this case, we would recommend using Campaigns to track your emails – using your own domains that don’t redirect through the ClickMagick system – rather than Tracking Links or Rotator Links. We can help you with that.


Either way, here’s what you need to do next …

You must respond to the email we sent you within 48 hours. If you don’t, we have no choice but to cancel your account. When responding, you have two options …

Option 1 – Provide proof of a confirmed double opt-in and we’ll take care of the complaint for you. Proof includes:

1. The timestamp of the original opt-in
2. The timestamp of the double opt-in confirmation
3. The URL where the original opt-in took place
4. The IP address of the opt-in

Option 2 – Let us know that you cannot provide proof of a confirmed double opt-in for the complainant.

In the case of Option 2, you acknowledge and agree that you will no longer use ClickMagick Tracking Links or Rotators in your emails. Any further spam complaints regarding emails sent after the time and date of your email reply will be cause for immediate termination of your ClickMagick account.

We appreciate your immediate attention to this matter, and apologize for any inconvenience.

Article 77 Last updated: 05/21/2024 1:40:58 PM
https://www.clickmagick.com/kb/?article=77