If you’re new to tracking or online marketing in general, you’ll probably run into some “problems” here and there while using ClickMagick.

When you do, it’ll help to keep the following in mind …


1. It’s normal to have problems.

This “stuff” can get a bit technical at times, so know that what you’re going through is very normal and it’s just part of the process and your online marketing education.

It’s like riding a bike. No one has ever learned to ride a bike without falling at least a few times first.


2. It probably isn’t a problem with ClickMagick.

Some new users immediately think there’s a problem with ClickMagick whenever they see something or get a result they don’t understand.

Now we’re all human here at ClickMagick, but we’re ridiculously passionate about what we do, and the truth is that we don’t “mess up” very often.

The simple fact is that 999 out of 1,000 times it will be a problem on your end, not ours.

So when you run into trouble, please don’t immediately assume it’s a problem with ClickMagick because doing so will only delay the ultimate resolution.

After 1,000s of support tickets, we’ve found that most of the time, the user could have figured out their problem in 5 or 10 minutes if they had just searched the Knowledge Base articles, watched a tutorial, or just really thought about and tried to figure out their problem …

… rather than immediately assuming it’s a problem on our end, submitting a support ticket, waiting the average of 5-6 hours it takes for us to respond, and then possibly having to go back and forth several times to get the information we need to help you figure out your problem.


3. We’re here to help!

We love helping our customers because we know that their business probably gets a bit better or more profitable every time we do.

So keep all of the above in mind, but don’t hesitate to submit a support ticket anytime.

Whether you’ve spent 3 hours or 3 seconds trying to figure out your problem, we promise to do our best to help you.

Article 136 Last updated: 03/07/2023 1:08:58 PM
https://www.clickmagick.com/kb/?article=136